Refund policy
Last updated: [TODO date]
We'd rather help you pick the right equipment than process a return. That's why we offer a free park plan before you order. If something's wrong, here's how it works.
Damaged or incorrect items
If an item arrives damaged, defective or wrong, contact us within [TODO: supplier window, e.g. 48 hours for freight damage, 30 days for defects] with photos. We'll arrange a replacement part, a repair or a refund with the manufacturer at no cost to you. See Shipping & Freight for how to note damage at delivery.
Cancellations
- Before the order is placed with the manufacturer: full refund.
- After the manufacturer has started production or shipped: a cancellation may carry the manufacturer's restocking fee plus freight both ways. We'll tell you the exact amount before you decide.
- Made-to-order, custom-color, or custom-printed items (for example, signs with your community's name) can't be cancelled once production starts.
Returns of undamaged items
- Request a return within [TODO: e.g. 30] days of delivery. Items must be unused, uninstalled and in their original packaging.
- Restocking fee: [TODO: supplier's %], plus original and return freight. These are listed on the product page or your quote before you buy.
- No returns on installed, custom, or clearance items. Refill bags are returnable if unopened.
- Refunds go to the original payment method (ACH/check orders are refunded by ACH) within [TODO] business days after the manufacturer receives and inspects the return.
How to start
Email quotes@houndfield.com with your order number, the item and photos. Please don't ship anything back without a return authorization, because the manufacturer can refuse unauthorized returns.